Frequently Asked Questions

Use the “Support” in the lower-right corner and a real person will reply to you directly. Our support team is available to every customer for scheduled telephone training and troubleshooting on-demand.


How do I connect my Vetcorder to a tablet for monitoring?


Using an Android or iOS tablet with Bluetooth 4.0 or higher, download the app Vetcorder Monitor and start the Vetcorder’s “Monitor Vitals” mode. The App should display the last four of your Vetcorder’s serial number within 30 seconds. Select your Vetcorder and monitoring will begin. The first time you connect, you may have to enter the code “8888” to begin.

How long does it take to charge?
Should I turn it off after use?


The Vetcorder takes approximately 3 hours to charge from zero to 100 percent battery life.

After two minutes in the main screen, the Vetcorder will enter a standby mode that lasts up to three months. Press and hold the Home button for 5 seconds to turn off the Vetcorder.

NOTE: The video depicts the Vetcorder Classic Device.  Vetcorder Pro care and usage videos coming soon. 

How do I take care of my Vetcorder Monitor? 

Caring for your VETCORDER PRO!

To clean the Vetcorder, wipe with a clean, soft cloth. Light alcohol applied to a cloth is permissible. Only remove the device from the case if necessary. Never submerge the Vetcorder Pro in liquid of any kind.  ECG clips may be unsnapped, and connections cleaned with alcohol applied to a cotton swab.


The cables may remain plugged into the device for storage provided they are not wound around the unit. They may be removed by pulling straight out of the unit by the connector of the cord. Never store cords in a pinched or tensioned fashion. Lay loosely for storage.

Caring for your VETCORDER AIRMATE!

To clean the Vetcorder Airmate, wipe with a clean, soft cloth. Light alcohol applied to a cloth is permissible. Never submerge the Vetcorder Airmate in liquid of any kind.


Don’t forget to register your device for warranty. Every Vetcorder Monitor arrives with a card that you see to the right. This will give you information on care and storage as well as registering for your warranty. 


Customer Service

Waukesha, WI 53189, USA


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