Frequently Asked Questions

Use the "Support" in the lower-right corner and a real person will reply to you directly. Our support team is available to every customer for scheduled telephone training and troubleshooting on-demand.

How do I connect my Vetcorder to a tablet for monitoring?

Using an Android or iOS tablet with Bluetooth 4.0 or higher, download the app Vetcorder Monitor and start the Vetcorder's "Monitor Vitals" mode. The App should display the last four of your Vetcorder's serial number within 30 seconds. Select your Vetcorder and monitoring will begin. The first time you connect, you may have to enter the code "8888" to begin.

 

How long does it take to charge? Should I turn it off after use?

The Vetcorder takes approximately 3 hours to charge from zero to 100 percent battery life.

After two minutes in the main screen, the Vetcorder will enter a standby mode that lasts up to three months. Press and hold the Home button for 5 seconds to turn off the Vetcorder.

 

 

Is the Vetcorder water resistant?

Yes. The ingress protection (IP) level is "IP22", which means it is rated for protection against water sprayed up to 15 degrees from vertical. This is typically compared to light rain or splashes.

 

How do I clean the Vetcorder?

Clean your unit weekly, carefully swabbing the device surface with a soft cloth or cotton swab with rubbing alcohol. Do not pour alcohol directly on your Vetcorder.